GDPR Compliance

The EU GDPR Compliance sets out the terms by which The Company ("ServiceQUIK", "ZING", "us", "we", "our") complies with the regulation as it applies to ZING and its underlying Services ("applications", "modules", "databases") and found on its websites at ZING and ServiceQUIK.

Please read the following adherence to compliance carefully and ensure it is fully understood. Also, please read our Data Privacy Policy.

Any questions can be raised by sending an email to our Data Privacy Officer at dpo@servicequik.com or writing to us via our contact us page.

The General Data Protection Regulation (GDPR) is a European privacy law enforceable from May 25, 2018. The GDPR will replace the EU Data Protection Directive, also known as Directive 95/46/EC, and is intended to harmonize data protection laws throughout the European Union (EU) by applying a single data protection law that is binding throughout each member state.

The GDPR applies to all organizations established in the EU and to organizations, whether or not established in the EU, that process the personal data of EU data subjects in connection with either the offering of goods or services to data subjects in the EU or the monitoring of behavior that takes place within the EU. Personal data is any information relating to an identified or identifiable natural person.

Yes, The Company is compliant with the code of conduct published by CISPE Data Protection Code of Conduct. You can access a copy of Code of Conduct here.

When onboarding to the Service, we use the country location of your business to determine where you and your customer's data will be stored. The Company uses the AWS Cloud infrastructure to run our applications globally. We store data in AWS's facilities located in all major jurisdictions worldwide. For example, if our client is in South East Asia, data is stored in either Singapore or Hong Kong. The same for EU member countries, data is stored in the AWS EU facility.

Your data is stored in Virtual Private Servers of The Company within the AWS cloud environment. All your personally identifiable data on our databases are encrypted using the AES 256-bit technique.

Your files, such as employee documents, profile images, and company documents are all stored as private and encrypted. Files will be downloadable only via a temporary URL generated by your Service installation based on permissions granted to the logged-in user.

All customer data is stored in at least two different locations with the same level of security as a backup mechanism.

Your data is not accessible even by employees of The Company unless permission is granted as all the personal data is encrypted before storage.

We never share your personally identifiable data with a third party.

According to our information security policy, The Company staff are only allowed to access a customer installation when written permission is granted by the customer.

Please review our Data Privacy Policy here.

The Company Services are monitored continuously for suspicious activity. In case of a security incident, customers will be notified promptly.

You have ownership of your data and you have the right to request a copy of all your company data stored within The Company Service.

You have the right to request the deletion of your data and the termination of the services provided by The Company at any time.

We use the infrastructure services of AWS. You can check their GDPR readiness via these URLs.

Amazon Web Services

If you have any questions about our GDPR Compliance, please contact our Data Privacy Officer via email at dpo@servicequik.com.